Case study · Apartments & hospitality
Hospitality Booking System
A reservation and booking system for an apartment business, replacing phone-and-spreadsheet bookings with a flow guests use directly.
Client
Mellifont Grove
Solution
Capability
Delivered
Booking system, guest booking front end
The story
Problem first.
Then the system.
The challenge
Every booking meant a phone call, a manual availability check and a spreadsheet update. Staff time went to phone admin instead of guests.
What we did
We replaced the phone-and-spreadsheet process with a system that handles availability and booking directly, and designed the front end guests use to check dates and book.
What we built
A booking and availability system, plus the guest-facing booking front end.
Outcome
The system now handles availability and booking directly, so staff time goes to guests already on site, not to phone admin.
Before and after
From phone calls and spreadsheets to bookings guests make themselves.
Based on the documented project. Simplified to show how the system works.
More work
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