{"id":203,"date":"2026-09-24T13:58:30","date_gmt":"2026-09-24T12:58:30","guid":{"rendered":"https:\/\/allennetic.com\/update\/work\/mellifont-grove\/"},"modified":"2026-09-25T12:36:59","modified_gmt":"2026-09-25T11:36:59","slug":"hospitality-booking-system","status":"publish","type":"page","link":"https:\/\/allennetic.com\/update\/work\/hospitality-booking-system\/","title":{"rendered":"Hospitality Booking System"},"content":{"rendered":"\t\t
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Case study \u00b7 Apartments & hospitality<\/p>\n\t\t\t\t\t

Hospitality Booking System<\/h1>\n\t\t\n<\/div>\n\t\t\t

A reservation and booking system for an apartment business, replacing phone-and-spreadsheet bookings with a flow guests use directly.<\/p>\n\t\t

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Client<\/p>\n\t\t\t\t\t

Mellifont Grove<\/p>\n\t\t\n<\/div>\n

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Solution<\/p>\n\t\t\t\t\t

\n\t\tScale\n\t<\/a><\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Capability<\/p>\n\t\t\t\t\t

\n\t\tIntelligent Operations\n\t<\/a><\/p>\n\t\t\n<\/div>\n

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Delivered<\/p>\n\t\t\t\t\t

Booking system, guest booking front end<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n \t\t\t\"Mellifont\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n
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The story<\/p>\n\t\t\t\t\t

Problem first.
Then the system.<\/h2>\n\t\t\n<\/div>\n
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\n \t\t\t01<\/span>\n\t\t
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The challenge<\/h2>\n\t\t\t\t\t

Every booking meant a phone call, a manual availability check and a spreadsheet update. Staff time went to phone admin instead of guests.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t02<\/span>\n\t\t
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What we did<\/h2>\n\t\t\t\t\t

We replaced the phone-and-spreadsheet process with a system that handles availability and booking directly, and designed the front end guests use to check dates and book.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t03<\/span>\n\t\t
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What we built<\/h2>\n\t\t\t\t\t

A booking and availability system, plus the guest-facing booking front end.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t04<\/span>\n\t\t
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Outcome<\/h2>\n\t\t\t\t\t

The system now handles availability and booking directly, so staff time goes to guests already on site, not to phone admin.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Before and after<\/p>\n\t\t\t\t\t

From phone calls and spreadsheets to bookings guests make themselves.<\/h2>\n\t\t\n<\/div>\n
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Based on the documented project. Simplified to show how the system works.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Diagram: before, guests phoned and staff checked availability by hand and updated a spreadsheet; after, guests book online through a booking system and staff time goes to guests on site<\/title>BEFORE<\/text><\/rect>Guest calls<\/text><\/path><\/rect>Manual availability check<\/text><\/path><\/rect>Spreadsheet update<\/text><\/path><\/rect>Staff on the phone<\/text>AFTER<\/text><\/rect>Guest books online<\/text><\/path><\/path><\/rect>Booking system<\/text><\/path><\/path><\/rect>Confirmed booking<\/text><\/path><\/path><\/rect>Staff time on guests<\/text>Documented outcome: staff time now goes to guests already on site, not to phone admin.<\/text><\/svg><\/div>\n\t\t\t\t\t
Diagram: before, guests phoned and staff checked availability by hand and updated a spreadsheet; after, guests book online through a booking system and staff time goes to guests on site<\/title>BEFORE<\/text><\/rect>Guest calls<\/text><\/path><\/rect>Manual availability check<\/text><\/path><\/rect>Spreadsheet update<\/text><\/path><\/rect>Staff on the phone<\/text>AFTER<\/text><\/rect>Guest books online<\/text><\/path><\/path><\/rect>Booking system<\/text><\/path><\/path><\/rect>Confirmed booking<\/text><\/path><\/path><\/rect>Staff time on guests<\/text><\/svg><\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n
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More work<\/p>\n\t\t\t\t\t

Other problems we have worked on.<\/h2>\n\t\t\n<\/div>\n
\n \n
\n \t\t\t\"Gold\t\t\n<\/div>\n
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Financial services<\/p>\n\t\t\t\t\t

Fintech Workflow Platform<\/h3>\n\t\t\t\t\t

An interface mapped to the real intake, review and decision workflow.<\/p>\n\t\t\t\t\tRead the case study \u2192<\/span>\n\t\t\n<\/div>\n\n<\/a>\n\n

\n \t\t\t\"Uncle\t\t\n<\/div>\n
\n \t\t\t

Food & retail<\/p>\n\t\t\t\t\t

E-commerce Store<\/h3>\n\t\t\t\t\t

Menu, ordering and booking first, for customers on a phone.<\/p>\n\t\t\t\t\tRead the case study \u2192<\/span>\n\t\t\n<\/div>\n\n<\/a>\n\n

\n \t\t\t\"Beezlinq\t\t\n<\/div>\n
\n \t\t\t

Mobile product<\/p>\n\t\t\t\t\t

Messaging & Business App<\/h3>\n\t\t\t\t\t

Android and iOS, designed around a new user's first real action.<\/p>\n\t\t\t\t\tRead the case study \u2192<\/span>\n\t\t\n<\/div>\n\n<\/a>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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<\/stop><\/stop><\/stop><\/linearGradient><\/stop><\/stop><\/stop><\/linearGradient><\/defs><\/path><\/path><\/svg><\/div>\n\t\t
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Let's Talk<\/p>\n\t\t\t\t\t

Have a problem
worth solving?<\/h2>\n\t\t\n<\/div>\n
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Tell us what's happening. We'll help you figure out what should happen next.<\/p>\n\t\t\t\t\t\n\tStart a Conversation \u2192\n<\/a>\n\t\t\n<\/div>\n\t\t\t

A smarter
tomorrow, together.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":100,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-203","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/allennetic.com\/update\/wp-json\/wp\/v2\/pages\/203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allennetic.com\/update\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allennetic.com\/update\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allennetic.com\/update\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allennetic.com\/update\/wp-json\/wp\/v2\/comments?post=203"}],"version-history":[{"count":5,"href":"https:\/\/allennetic.com\/update\/wp-json\/wp\/v2\/pages\/203\/revisions"}],"predecessor-version":[{"id":347,"href":"https:\/\/allennetic.com\/update\/wp-json\/wp\/v2\/pages\/203\/revisions\/347"}],"up":[{"embeddable":true,"href":"https:\/\/allennetic.com\/update\/wp-json\/wp\/v2\/pages\/100"}],"wp:attachment":[{"href":"https:\/\/allennetic.com\/update\/wp-json\/wp\/v2\/media?parent=203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}